Call Trees/Chains why not.
Tired of ineffective call trees that slow you down when preparing for Business Continuity Plans (BCPs) or Disaster Recovery situations? Us too! 🤔 To shed light on the matter, we recently released a video exploring why call trees aren’t the most effective approach when it comes to these types of planning. Check it out and discover more about how an alternate strategy might help streamline your preparations 🤗
Summary of Video
The above is a comprehensive video that outlines the communication protocol within an organisation. This video serves as a roadmap, guiding individuals on who to contact during specific situations, ensuring efficient and effective communication.Â
What is a Call Tree
The video begins by defining what a call tree is – a hierarchical model of communication where information is disseminated from one individual to several others in an organised manner. It’s a crucial tool for crisis management, ensuring that everyone is informed promptly and accurately.
The video then delves into the importance of a call tree, emphasizing its role in
maintaining seamless communication, especially during emergencies. It highlights how a well-structured call tree can minimize confusion, reduce response time, and ensure that everyone is on the same page.
The next section of the video provides a step-by-step guide on how to create a call tree. It starts with identifying key personnel who will be part of the tree, followed by determining the sequence of communication. The video stresses the
importance of having alternate contacts to ensure the continuity of communication.
The video also provides a template of a call tree, which includes the name of the person, their role, contact information, and alternate contacts. This template can be customised according to the organisation’s needs.
The final section of the video discusses the maintenance of the call tree. It emphasises the need for regular updates to ensure that the information is current. It also suggests conducting periodic tests to evaluate the effectiveness of the call tree and make necessary adjustments.
Conclusion
In conclusion, this video is a valuable resource for any organisation. It provides a clear and concise guide on creating, implementing, and maintaining a call tree, ensuring effective communication during critical situations.
If you are interested in alerting, then you may be interested in our other posts, such as Is not crying worse than crying wolf?
